Stakeholder dialogue

We maintain an open and ongoing dialogue with our stakeholders. By sharing information and opinions with them, we are able to integrate, as far as possible, the expectations and aspirations of the various stakeholder groups into our business operations. Furthermore, this dialogue helps to identify risks and opportunities at an early stage and serves to build trust. Key stakeholders are determined by our business operations and our geographical presence. The following are particularly relevant to us: our clients, our employees, the capital market, the public sector and non-governmental organisations (NGOs).

Through conferences, roadshows and one-to-one meetings, for example, we stay in contact with representatives of the capital market, rating agencies and private investors. Our employees cultivate the dialogue with our worldwide customers through direct, face-to-face discussions. Furthermore, we regularly measure customer satisfaction with the involvement of external market research institutes. We similarly engage in an ongoing dialogue with political decision-makers, supervisory authorities and insurance industry associations – mostly in relation to topical issues in insurance supervision and financial market regulation in Germany, the European Union and on the wider international level. In this context we contribute our specialist expertise from business practice to the public debate.